Effective Date: [Insert Date]
Thank you for shopping at Gadgeteer.co.nz. We are committed to your satisfaction with our products and services. This Return Policy outlines the circumstances under which products purchased from Gadgeteer.co.nz may be returned.
Warranty Returns
If you receive a product that is faulty, damaged upon delivery, or ceases to work during its warranty period, you are entitled to a repair, replacement, or refund under the Consumer Guarantees Act 1993.
- Warranty Period: All our products come with a minimum 12-month manufacturer’s warranty, unless otherwise stated.
- Process: Please submit a return request through our website. You have the option to drop off the product at our designated locations for assessment after completing the return request form.
- Out-of-Warranty Products: If the warranty has expired, we will endeavour to facilitate a repair. Charges for out-of-warranty repairs will be at the customer’s expense and will include labour, parts, shipping, and an assessment fee.
Change of Mind Returns
Understanding that sometimes products may not meet your needs, we offer a return option for change of mind purchases, subject to the following conditions:
- Return Conditions: The product must be returned within 14 days from receipt, in its original packaging, unopened, and unused. The item must not be a non-returnable item as listed below.
- Non-Returnable Items: This includes but is not limited to software, DVDs, custom-ordered goods, special order items, open box products, clearance items, and personal items such as headphones and earphones.
- Restocking Fee: Returns may be subject to a restocking fee of up to 30% of the purchase price.
- Return Shipping: The customer is responsible for return shipping costs.
Credit and Refunds
Upon successful return and inspection of the product, you will receive store credit for the value of the returned goods. This credit will be valid for 36 months from the date of issue.
Product Accuracy
We strive to accurately represent our products. However, we cannot guarantee that your computer monitor’s display of any color will be accurate. It is the customer’s responsibility to verify product specifications and compatibility before purchasing.
Limitations of Sales
We reserve the right to limit sales of our products or services, including the right to prohibit sales to re-sellers. All product descriptions and prices are subject to change at any time without notice.
Exclusions
This Return Policy does not cover products damaged through normal wear and tear, misuse, accident, or unauthorized modification. Data recovery for hard drives is not covered under warranty.
Contact Us
For return requests or if you have any questions regarding our Return Policy, please contact us at [Your Contact Information].
This policy is designed to be comprehensive and transparent, ensuring both compliance with New Zealand law and the protection of Gadgeteer.co.nz’s interests. Adjustments may be necessary to align with specific business practices or legal advice.